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Rest assured your information is safe with me. In order to comply with the new GDPR, I must tell you that your details will be saved confidentially by myself, Selena Mara, in order to send you your free guide and to communicate with you about your voice and singing.
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Call us on 01803-365005,9am-6pm Monday-Friday
In ordinary language I would also like to say that:
I Selena Mara, Singing Coach and Director of Come Alive Singing, would like to ensure you, as user of my website, services or products, that you can trust me to keep your information safe and confidential; and know that I will only use your information with the overall intention of supporting you with the improvement and enhancement of your singing and your singing voice, for as long as I have your consent to do so.
It sets out how we use how we use and protect any information that you give when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Below you will see what information we collect, what we do with the information we gather, and how we keep it secure.
1.1 We are committed to safeguarding the privacy of our website visitors and service users.
1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.4 In this policy, "we", "us" and "our" refer to Selena Mara of Come Alive Singing and any staff, present or future, of Come Alive Singing. [ For more information about us, see Section 11.]
2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).
3.1 In this Section 3 we have set out:
(a) the general categories of personal data that we may process;
(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
3.2 We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system, Google Analytics. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.3 We may process your personal data that are provided in the course of the use of our services - ("service data"). The service data may include your name, email address, telephone number, and the content of information exchanged between ourselves during the services ( which could be phone calls, video calls, in-person lessons, or attendance at workshops or courses) The source of the service data is you. The service data may be processed for the purposes of providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.4 We may process information contained in any enquiry you submit to us regarding services ("enquiry data"). The enquiry data may be processed for the purposes of responding to your enquiry, communicating with you further on the matter, and offering, marketing and selling relevant services to you. The legal basis for this processing is consent.
3.5 We may process information relating to transactions, including purchases of goods and services, that you enter into with us and or through our website - ("transaction data").The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.
3.6 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.
3.7 We may process information contained in or relating to any communication that you send to us ("correspondence data"). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. Our email service provider will also generate the metadata associated with communications carried out between us by email.
The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
3.8 We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.9 We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.10 In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process any of your personal data that we hold, where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
3.11 Please do not supply any other person's personal data to us, unless we prompt you to do so.
4. Providing your personal data to others
4.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.2 Financial transactions relating to our website and services may be handled by our payment services providers, PayPal and Payatrader. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at
5. International transfers of your personal data
5.1 In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).
5.2 The hosting facilities for our website (powered by Heroic) and Webform service ( Cognito Forms) and Email communication platform ( Active Campaign) are situated in the USA. The European Commission has made an "adequacy decision" with respect to the data protection laws of each of these countries. Transfers of data to USA will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from [source]] TO BE ADDED SOON
6. Retaining and deleting personal data
6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of your name and a record of the number of lessons or workshops you attended with Selena Mara of Come Alive Singing will be retained indefinitely in order to provide our business records.
(b) the period of retention of the content of communications between you and I, and the notes I take during singing lessons will be retained indefinitely for the purposes of my understanding of the common themes of the needs and desires of my clients. However if you wish me to destroy this then I will do so upon request.
(b) the period of retention of your email address and telephone number will be until such time as you request their deletion from my records.
6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3 We may notify you of changes to this policy by email.
8. Your rights
8.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
8.2 We may withhold personal information that you request to the extent permitted by law.
8.3 You may instruct us at any time not to process your personal information for marketing purposes.
8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
Do we use 'cookies'?
• Understand and save user's preferences for future visits.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the user's experience that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders .
10. How do I protect visitor information?
My website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
I do not use Malware Scanning.
I do not use an SSL certificate
• I do not need an SSL because:
When you provide your email address it is kept secure through the 3rd party systems that you are typing your address into. These are: Active Campaign if you are subscribing to my mailing list via an opt-in form, and Cognito Forms if you are filling out a form. If you are providing bank card details this is processed securely by PayPal.
11. Our details
11.1 This website is owned and operated by Selena Mara of Come Alive Singing.
11.2 Our principal place of business is at 5 Huxhams Cross Dartington Totnes Devon United Kingdom TQ9 6NT.
11.3 You can contact us:
(a) by post, to the postal address given above;
(b) by telephone, on 01803-365005, the lines are open Monday-Friday, 9am-6pm
(c) by email, using firstname.lastname@example.org
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